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ClaimsOur Commitment

The handling of claims can be one of the most important services any insurance company has to offer. This is when you find out if the commitments that have been made by the insurance company will be kept.

At the Rockingham Group, we deliver on our promises. We provide you with 24/7 claims service.

Covered losses are prioritized with immediate attention given to those claims that require fast assistance, such as a house fire, critical injury, or other serious incident. Other claims are addressed the same or next business day.

Reporting Claims

If you have a claim, call us at 800-662-5246. Claim assistance is available 24 hours a day, 7 days a week. You may also report a claim online or you may contact your local Insurance agent.

If your claim involves food spoilage of your refridgerator or freezer, us these forms to help make your claim reporting process smooth.  If you need to request Roadside Assistance, call (866) 294-0934 or visit www.preferredmembers.com.


The Rockingham Group has a Special Investigation Unit (SIU) formed to respond to the increasingly growing problem of insurance fraud.

Insurance fraud is a crime.

Whether an individual "pads" a claim to recoup premiums or fabricates a claim entirely, the law views all attempts to defraud insurance providers as a crime, punishable by hefty fines and prison time. You can report suspected fraud online.